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Frequently asked questions

Frequently Asked Questions.

ORDERS AND PAYMENTS

No, it is not necessary, but we recommend it if you buy from us often.
Browse the site, choose the products and add them to the shopping cart. When you have selected everything you want, proceed to checkout to complete the order. Once Calzaturificio F.lli Pratesi has received the order, it will check the availability of the products and will give you confirmation by email: if the product is available, the order will be confirmed and the items will be shipped to the specified address; in case of unavailability of the products, you will be promptly informed, the order will be canceled and you will be immediately refunded by bank transfer or PayPal.
You can pay on our site in the following ways:
  • payment by bank transfer in advance;
  • payment via Paypal;
  • payment by credit card (PayPal platform);
  • Cash on delivery (+ 3 €).
You can do it: promptly contact Calzaturificio F.lli Pratesi at the email address info@shoes-pratesi.it or via WhatsApp at +39 331 3134320 (write to us, we do not accept calls) ALWAYS indicating the order number. One of our staff will assist you as soon as possible.

SHIPPING AND COLLECTION IN STORE

Shipping costs for the whole Italian territory are always free, with the exception of the cash on delivery (which has an additional cost of 3 euros at the time of delivery of the products).
Shipping costs for the rest of the world vary according to the distance and weight of the goods. Indicative prices by country are: – EU – AUSTRIA: € 15.00 BALEARI (SPAIN): 50.00 € BELGIUM: € 15.00 BULGARIA: 25.00 € CYPRUS: € 30.00 CORSICA (FRANCE): 80.00 € CROATIA: € 20.00 DENMARK: € 20.00 FINLAND 1-2: € 35.00 FRANCE 1-2-3: € 20.00 GERMANY: € 15.00 GREAT BRITAIN 3 (NORTH IRL): € 50.00 GREECE 1-2-3: € 25.00 GREECE 4 – ISLANDS: € 65.00 IRELAND 1-2: € 30.00 LITHUANIA: € 25.00 LATVIA: € 25.00 LUXEMBOURG: € 15.00 MALTA: € 30.00 NETHERLANDS: € 15.00 POLAND: € 20.00 PORTUGAL 1-2: € 25.00 CZECH REP: € 20.00 SLOVAK REP: 25,00 € ROMANIA: € 25.00 SLOVENIA: € 15.00 SPAIN 1-2: € 22.00 SWEDEN 1-2: € 25.00 HUNGARY 1-2: € 20.00 – EXTRA UE – ANDORRA: € 75.00 AZORES (PORTUGAL): € 70.00 CANARY (SPAIN): 75.00 € CEUTA: 75.00 € GIBRALTAR (GREAT BRITAIN): 75,00 € GREAT BRITAIN: € 25.00 LIECHTESTEIN: € 18.00 MADEIRA (PORTUGAL): € 57.00 MELILLA (SPAIN): 75.00 € NORWAY 1-2: € 29.00 SERBIA: € 23.00 SWITZERLAND: € 18.00 TURKEY 1-2-3: 34.00 € TURKEY 4: € 35.00 ZONE 1 FAROE ISLANDS, GREENLAND, IRELAND, MONACO: 31,00 € ZONE 2 ICELAND: € 40.00 ZONE 3 BELARUS, ESTONIA, GEORGIA, MACEDONIA, MOLDOVA, RUSSIA, UKRAINE: 90,00 € ZONE A CANADA, MEXICO, U.S.A .: € 50.00 ZONE B AUSTRALIA, BURMA, BRUNEI, CAMBODIA, CHINA, HONG KONG, INDONESIA, JAPAN, LAOS, MACAU, MALAYSIA, MONGOLIA, MYANMAR, NEW ZEALAND, PHILIPPINES, SINGAPORE, SOUTH KOREA, TAIWAN, THAILAND, VIETNAM € 76.00:
Delivery times may vary based on product availability and delivery methods. The times indicated for the delivery terms are merely indicative and are in no way binding for the Pratesi Company.
Collecting the products directly in the store does not involve any shipping costs. Your products will be available for collection at the chosen store during the checkout phase after the confirmation email we will send you and will be available for 10 (ten) days. After 30 (thirty) days without the collection having taken place, Calzaturificio F.lli Pratesi SNC will refund the order.
At the time of delivery you are required to check:
  • that the number of packages delivered corresponds to what is indicated in the transport document;
  • that the packaging is intact and not altered even in the closing tapes.
In case of tampering and / or breakages, you will have to immediately contest the shipment and / or delivery by putting the writing “GOODS INSPECTION RESERVE FOR …..” (indicate the reason) on the delivery document received by the courier or other operator. You will also have to report any damage within 3 days of receiving the goods in the manner prescribed by the shipper. If the shipment of the order is returned to Calz. F.lli Pratesi by the courier / carrier for incorrect address provided by the customer, or for terminated storage in the courier / carrier’s warehouses, or for any other reason attributable to the negligence of the customer, a new shipment will be possible only upon advance payment of the same through a link that will be provided to the customer at the moment, or alternatively by bank transfer or PayPal. If the second shipment is also unsuccessful, Calzaturificio F.lli Pratesi will cancel the order and refund the amount spent (excluding shipping costs). In no case will it be possible to make deliveries by appointment, at set times or days.

RETURNS AND REFUNDS

Of course, the right of withdrawal is governed by the provisions of Legislative Decree n. 24/02 (consumer code). You have the right to withdraw from the purchase contract for any reason. To exercise this right you must send Calzaturificio F.lli Pratesi a communication by registered letter within 10 working days from the date of delivery of the goods. Note: Customers who purchase with a VAT number cannot exercise the right of withdrawal. The consumer cannot exercise the right of withdrawal provided for in articles 64 and following of the consumer code in cases of supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
To exercise the right of withdrawal, you must return the products previously purchased to Calzaturificio F.lli Pratesi within 14 days from the date of receipt of the registered letter. The products must be returned intact and in the original packaging complete in all its parts (including packaging and any documentation and accessory equipment) and after completing and following the instructions on the return form that you will find inside the package. In the event that a refund is requested, the costs of the return are charged to the customer. In the event that a change (item or size) is requested, the return and new shipping costs are borne by Calzaturificio F.lli Pratesi SNC for the Italian territory, while for the rest of the world they are always borne by the customer. . Without prejudice to any repair costs for damage to the original packaging, Calzaturificio F.lli Pratesi will refund the full amount already paid for the product within 14 days of returning the goods, via PayPal or by bank transfer. In the latter case, it will be your responsibility to promptly provide the bank details on which to obtain the refund. The shipment, until the certificate of receipt in our warehouse is received, is under your full responsibility and Calzaturificio F.lli Pratesi is not liable in any way for damage or theft / loss of goods returned by uninsured shipments. The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where Calzaturificio F.lli Pratesi ascertains that:
  • even partial use of the goods and any consumables;
  • the lack of the external packaging and / or the original internal packaging;
  • the absence of integral elements of the product (accessories);
  • damage to the product.
In the cases indicated above, Calzaturificio F.lli Pratesi will return the purchased good, charging you the shipping costs for the return.

GIFT VOUCHERS

After purchasing your gift voucher (25/50/100 euro), you will receive the purchase confirmation by email with the code inside to be able to use it. The code must be entered either in the cart or at the time of checkout in the dedicated field. You can use the gift code as many times as you want as long as there is credit available. The virtual gift voucher can only be used on the website and cannot be used at physical stores.
Il buono regalo virtuale è utilizzabile solo sul sito e non è utilizzabile presso i punti vendita fisici (ma puoi sempre acquistare un buono regalo fisico se vuoi utilizzarlo presso uno dei nostri punti vendita).
Of course! When you buy a gift voucher, fill in the relative fields (RECIPIENT DATA) and we will send the voucher directly to whoever you want. You can also decide to enter a small message.
After purchasing your gift voucher (25/50/100 euro), you will receive the purchase confirmation by email and Calzaturificio F.lli Pratesi will send the physical gift voucher to the address you indicated at the time of purchase. .
Physical Gift Vouchers can only be used in the stores of Calzaturificio F.lli Pratesi and cannot be used on the Site. The value of the Gift Voucher can be scaled from time to time until it is exhausted, no later than 6 months from the date of its issue. .

CONTACTS

Still have doubts or questions?

You can find us here:
General Information & amp; Customer care Email: info@shoes-pratesi.it WhatsApp (write to us, do not call us): +39 331 3134320 Legal and Operational Headquarters: Via Dante Alighieri, 83, 52020, Ambra (AR) Registered Business Reg.: 335911

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